Where can I buy monsters?

Monsters are available through our online store or from our Toronto studio store-front located at:

471 Richmond Street West, Unit #102
Toronto, Ontario
416.913.6673

Our studio is open to the public Monday through Friday from 10am - 6pm.

During the holiday season we also open on Saturdays. We will be posting our revised holiday schedule in late October, stay tuned!

I live/work close to your studio, can I come by your studio and purchase a monster?

We are open by appointment. Just call or email ahead of time, especially if you have a specific monster in mind. This way we'll be able to make sure he or she is in stock.

Can I buy: Murphy, Edward, Zombie, Clover, Pickley, Chuck, Gingerbread Ed, etc.

You may have noticed that there are some monsters on our website that aren't available in our store. These monsters are either limited editions or special one of a kind projects. They are unavailable for purchase.

Do you have gift certificates?

No, we do not offer gift certificates.

Do you ship internationally?

Yes, we do. Please refer to our online store for shipping rates.

Shipping and Handling?

Orders are shipped within 3 business days. The Monster Factory is currently using Canada Post to ship all orders. Canada Post offers a variety of shipping methods for you to choose from during check out. These options allow you to select a suitable rate and estimated shipping time that best suits your needs.

Exchanges and Returns?

The Monster Factory does not return or refund monsters due to health and safety reasons.
So make sure you have ordered the monster you want.

Conditions and Policies

To review our Conditions of Usage and Privacy Policy please click here.

Defective or Damaged Orders?

In the case of defective products, or products damaged through shipping we will replace the item within 30 days from the date shipped.
Just send the product back along with the packing slip and a written explanation for the reason of the return to the address listed below:

Please note during the month of October, if you would like to contact us via snail mail we ask that you to email us at info@monsterfactory.net or call us at 416.913.6673 to receive our address details. We thank you kindly for your patience while we are currently in between studios.

Once we receive the return, we will ship out a replacement.

It is also a good idea to contact us as soon as possible concerning any problematic orders.
So drop us and email here:
info@monsterfactory.net

or reach us by phone at this number:
416.913.6673

We are friendly and our customer service department is not run by monsters.

Order Changes or Cancellations?

If you have made a mistake on your order, or wish to cancel an order, please contact us as soon as possible so we can refund the transaction or make the necessary changes.
There is a chance that if you do not contact us soon enough we may have already begun processing your order, in which case changes and cancellations might not be possible.

Contact Info:

If you have any other questions or concerns please do not hesitate to contact us:

email: info@monsterfactory.net
phone: 416.913.6673
mail:
471 Richmond Street West, Suite 102
Toronto, Ontario
M5V 1X9

What are monsters made of?

Monsters are primarily made of micro polar fleece. The same kind of material you would find in a fleece jacket. It is 100% polyester and hypoallergenic. Additionally some monsters have hand-stitched vinyl eyes (ex. Colin) and others have silk-screened faces (ex. Kyle).

What are they filled with?

Contrary to popular belief monsters are not filled with foam. They are stuffed with the same material as most plush toys: polyfil. The difference with monsters is that they are hand-stuffed with a very soft stuffing which provides the full bodied feeling that sets monsters apart from other plush.

Can I put them in the washing machine?

Yes. On our tags we recommend surface washing only. The fleece actually cleans up very well with a damp cloth (sometimes with a little soap) so it’s rarely necessary to put them through the wash. Having said that, they can be machine washed, with care, in case of emergency (grape juice spill?). A delicate, cold water cycle works best. Afterwards care must be taken to ensure that they are dried thoroughly to avoid dampness in the middle of the stuffing.

How big are monsters?

Monsters come in many different sizes. You can find specific sizes in our online store.

How do I keep my monster(s) looking good?

We find a lint brush cleans off the monsters nicely and for any surface blemishes we recommend using a damp cloth to gently wipe area.

What are you studio hours?

Monday to Friday 10am - 6:30pm

Do you do Custom orders?

Due to the nature of monster making - it takes a lot of time to design and create monsters - we do not do individual custom orders.

Collaborations?

We are open to creative collaborations. Just send us an email.

Are you hiring?

We are currently not hiring.

Can I suggest a name or characteristics?

You can certainly suggest names or characteristics to us, but because we get a lot of suggestions there is no guarantee they will be used.